Support
Signal self-service support: find help and troubleshooting
Start with common answers, note the details and find troubleshooting guidance that fits your issue.
Find answers fast
Choose your issue type
Make roles clearer
Record these four details before troubleshooting
Note your setup and symptoms to help narrow down the issue.
- 01
Device and version
Record the device model, operating system and current Signal version.
- 02
Issue and timing
Describe what happened, when it happened and whether it happens every time.
- 03
Steps and tips
Write down the steps that trigger the issue and the error shown on screen.
- 04
What you have tried
List the help you have read and checks you have tried to avoid repeating them.
When preparing screenshots and descriptions, hide unrelated personal information. Do not share SMS codes, Signal PINs or backup recovery keys.
More about Signal
From understanding to everyday use.
Read the help guides or choose the version for your device.